Privacy Policy
How Derbi Climate Control handles your personal information.
Who we are
Derbi Climate Control provides heating and cooling installation services in Cardiff and South Wales.
We respect your privacy and handle personal information in accordance with applicable UK data protection law.
Information we collect
Our website is primarily an information website. We do not use website forms to collect customer details.
If you contact us by email, we may receive your name, email address, property details, photographs and information about the work you require.
If you become a customer, we may also retain relevant quotations, invoices and records of the work carried out.
How we use your information
We only use the information you provide to:
- Respond to your enquiry
- Prepare quotations
- Arrange and carry out agreed work
- Communicate about your installation
- Maintain necessary business and financial records
We do not use enquiry information to send unsolicited marketing emails, and we do not sell your personal data.
Our legal basis
We process personal information where necessary to respond to enquiries, provide quotations and fulfil contracts.
We may also rely on our legitimate interests in managing business communications and protecting our website, or on legal obligations such as keeping financial records.
Website cookies and Google Search Console
We use Google Search Console to understand how our website appears in Google Search, including search queries, impressions and clicks.
Google Search Console does not require visitor tracking cookies to be installed on our website.
We do not intentionally use advertising or analytics tracking cookies. Essential cookies or technical logs may be used by WordPress or our hosting provider to operate and protect the website.
Sharing and storing information
We do not sell or share customer information for marketing purposes.
Our website, email and other necessary business services are supported by third-party providers. These providers may process information on our behalf, including technical information required to operate the website.
We keep enquiry correspondence only for as long as needed to deal with the enquiry and any related follow-up.
Where work is undertaken, we retain records for as long as necessary for service history, accounting and legal requirements.
Your rights
Under UK data protection law, you may have the right to access, correct or request deletion of your personal information, and to restrict certain uses of it.
You may also have rights to data portability and to object to certain processing.
Your right to object: You can object to processing based on our legitimate interests, subject to applicable legal conditions.
To make a request, email: daniel@derbiclimatecontrol.co.uk
Questions or complaints
If you have questions about how your information is handled, please contact us by email.
You can also raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Last updated: 9 November 2026